TY  - BOOK
AU  - Goetsch, David L.; Davis, Stanley B
TI  -  Quality management: introduction to total quality management for production, processing, and services
SN  - 0130116386
U1  - 658.4 
PY  - 2000///
CY  - Columbus
PB  - Prentice Hall
KW  - Total quality management
KW  - Business
ER  -