TY  - BOOK
AU  - Crosby, Philip B.
TI  -  Completeness:  quality for the 21st century
SN  - 0525934758
U1  - 658.5 
PY  - 1992///
CY  - New York
PB  - A Dutton Book
KW  - Total quality management
KW  - Business
ER  -