TY  - BOOK
AU  - Michelli, Joseph A.
TI  - Driven to Delight: Delivering World - Class Customer Experience the Mercedes - Benz Way
SN  - 9789814660594
U1  - 658 
PY  - 2016///
CY  - Chicago, New York, Mexico City
PB  - Mc Graw Hill Education
KW  - Customer Experience
KW  - Management
ER  -