TY  - BOOK
AU  - Lovelock, Christopher H.; Vandermerwe, Sandra
TI  - Services marketing
SN  - 9781486002702
U1  - 658.800 
PY  - 2015///
CY  - Melbourne
PB  - Pearson Australia
KW  - Service industries--Marketing
KW  - Professions--Marketing
KW  - Europe
KW  - Customer relations
KW  - Business
ER  -