TY  - BOOK
AU  - Lennon, Gary
TI  - High powered customer service training activites:  26 fast-moving training ideas for customer service trainers and managers
SN  - 1875889418
U1  - 658.812 
PY  - 2001///
CY  - Australia
PB  - Business + Publishing
KW  - Customer services
KW  - Employees--Training of
KW  - Customer services--Management
KW  - Business
ER  -