TY  - BOOK
AU  - Kaufman, Ron
TI  - Up your service! : great ideas : tools, tips and proven techniques to lift your service higher
SN  - 9789810529383
U1  - 658.812 
PY  - 2005///
CY  - Singapore
PB  - Ron Kaufman
KW  - Management
KW  - Self-actualization (Psychology)
KW  - Customer services
KW  - Business
ER  -