000 00462nam a2200169 4500
008 230712b ||||| |||| 00| 0 eng d
020 _a0525934758
041 _aEnglish
082 _a658.5
_bCro
100 _aCrosby, Philip B.
245 _a Completeness
_b quality for the 21st century
260 _aNew York
_bA Dutton Book
_c1992
300 _a251 p.
_bIncludes Index
_c22.5
650 _aTotal quality management
653 _aBusiness
942 _2ddc
_cBK
999 _c15361
_d15361