| 000 | 00521nam a2200169 4500 | ||
|---|---|---|---|
| 008 | 230713b ||||| |||| 00| 0 eng d | ||
| 020 | _a9789814660594 | ||
| 041 | _aEnglish | ||
| 082 |
_a658 _bMic |
||
| 100 | _aMichelli, Joseph A. | ||
| 245 |
_aDriven to Delight _bDelivering World - Class Customer Experience the Mercedes - Benz Way |
||
| 260 |
_aChicago, New York, Mexico City _bMc Graw Hill Education _c2016 |
||
| 300 |
_a282 p. _c23 cm |
||
| 650 | _aCustomer Experience | ||
| 653 | _aManagement | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c15381 _d15381 |
||