000			00610nam a2200193 4500
008			230728b ||||| |||| 00| 0 eng d
020			_a1875889418
041			_aEnglish
082			_a658.812 _bLen
100			_aLennon, Gary
245			_aHigh powered customer service training activites _b 26 fast-moving training ideas for customer service trainers and managers
260			_aAustralia _bBusiness + Publishing _c2001
300			_a140 p. _c29 cm
650			_aCustomer services
650			_aEmployees--Training of
650			_aCustomer services--Management
653			_aBusiness
942			_2ddc _cBK
999			_c15797 _d15797