| 000 | 00534nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 230814b ||||| |||| 00| 0 eng d | ||
| 020 | _a9789810529383 | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bKau |
||
| 100 | _aKaufman, Ron | ||
| 245 |
_aUp your service! : great ideas _btools, tips and proven techniques to lift your service higher |
||
| 260 |
_aSingapore _bRon Kaufman _c2005 |
||
| 300 |
_a268 p. _c23 cm |
||
| 650 |
_aManagement _aSelf-actualization (Psychology) _aCustomer services |
||
| 653 | _aBusiness | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c16226 _d16226 |
||