Managing customer relationships : a strategic framework (Record no. 15529)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00594nam a22002057a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 230724b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780470423479 |
| 041 ## - Language | |
| Language code of text/sound track or seperate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | Pep |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Peppers, Don |
| 245 ## - TITLE STATEMENT | |
| Title | Managing customer relationships : a strategic framework |
| 250 ## - EDITION STATEMENT | |
| Edition statement | second edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Jersey |
| Name of publisher, distributor, etc | John Wiley & Son |
| Date of publication, distribution, etc | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 512 p. |
| Other physical details | Includes index |
| Dimensions | 26 cm |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Relationship marketing |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumers' preferences |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations--Management |
| 653 ## - INDEX TERM--KEYWORDS | |
| Uncontrolled term | Business |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Chin Christian University | Chin Christian University | Bachelor of Business Administration | 24/07/2023 | 658.8 Pep | 17630 | 24/07/2023 | 24/07/2023 | Books | |||||
| Dewey Decimal Classification | Chin Christian University | Chin Christian University | Bachelor of Business Administration | 24/07/2023 | 658.8 Pep | 17650 | 24/07/2023 | 24/07/2023 | Books |